FAQ
InkDwh — FAQ
General
Who can shop with InkDwh
We ship globally. Our store is open to all.
Payment methods
Visa, Mastercard, American Express, and PayPal.
Damaged items
If your order arrives damaged, please contact us at service@inkdwh.com with photos. We’ll take care of it.
Processing time
Orders are dispatched within 3–5 business days.
No weekend shipping.
Order tracking
You’ll receive a confirmation email, followed by tracking details once your order ships.
If you can’t locate the email, contact us directly.
Incorrect details
Please ensure your shipping information is accurate.
If a correction is needed, contact us immediately.
Once dispatched, additional costs may apply.
Shipping timeframes
Orders under $299 ship via standard delivery.
Orders over $299 qualify for complimentary express shipping (FedEx, DHL, USPS).
Exclusions apply, including Russia and Brazil.
Email delivery
If you’re not receiving updates, check your spam folder or add us to your contacts.
Connect with us
Instagram
Facebook
Product
Manufacturing
Designed and manufactured in China, with select components sourced globally.
Our approach
We create with intention—refining our tools through real feedback from tattoo artists.
Safety standards
All cartridges and needles are individually packaged and sterilized using E.O. gas.
E.O. sterilization
A professional method designed for precision tools and heat-sensitive materials.
Battery grip care
- Middle tube & bottom cap: autoclave safe
- Main body: disinfectant wipe only
Notes
Needles, cartridges, and disposable items are not covered under warranty.